Your role as a Customer support specialist
- You are the point of contact for our customers regarding technical questions
- You support our customers remotely and personally resolve 75% of the software calls that come to you
- You provide support to our troubleshooting service 1x per 8 weeks
- You work towards a 9+ customer experience
Time allocation
50% Speaking to customers about service and malfunction issues
15% Acting as Inspector Gadget for root cause troubleshooting
10% Supporting customers in the integration and implementation of our systems and services
10% Processing and resolving software issues
10% Developing your own skills by studying new products and/or attending training sessions
5% Informing your colleagues about the weekend
Get to know the team
You will be working in the Operations IPNL team in Deurne. The team consists of 42 employees and they work on:
- Monitoring, supervising and maintaining our parking systems at existing customers
- Supporting and resolving issues
- Informing and instructing customers on managing and maintaining parking systems
- Supporting implementation and integration projects
We are looking for:
- A motivated and eager-to-learn colleague
- An MBO thinker with an interest in technology
- Relevant work experience on a helpdesk and familiarity with MS Office, Windows applications, SQL and database
- You are customer-oriented, service-oriented, independent, and communicatively strong
- A completed relevant technical and/or ICT education
We offer:
- Salary: €2.400 - €3.000 , depending on your experience
- 38 days off: 25 vacation days and 13 ADV days, (but also the option to have a large part paid out if you prefer to continue working)
- Training budget: Training budget for annual training and/or courses
- Trust and space: Everyone is welcome to participate in our developments, which is why we offer room for your own input and ideas.
- Pension: We also like to arrange things well for later, which is why we have a pension scheme at PMT
- Staff association: that organizes enjoyable outings (Theme drinks, weekend away, festivals)
Growth opportunities
Growing within or outside your own position, that is up to you. We will help you to reach your potential!
Read the full vacany: Job description Customer Support Specialist
Application process
If reading this or any of the other vacancies makes you happy, we would love to meet you!Leave your details:
- E-mail (HR@ipparking.com)
- Phone (0492-793913)
- WhatsApp (06-41950487)
We will contact you within 1 working day.
Acquaintance
If your profile matches, we will invite you for an introductory meeting at our head office in Deurne.
You will have this interview with Dave (Managing Director Operations IPNL).
Second interview
If the first interview is positive for both sides, we will invite you for a second interview with Dave and Yvonne (HR). During this interview, we will take a closer look at the position and terms of employment.
Offer
If we are both still enthusiastic after the 3rd conversation? Then you will receive a suitable offer from us.